As a leader, one of the most common and important areas of communication is delivering feedback. Unfortunately, it’s also one of the most poorly executed aspects of communication. Feedback is a great example of something that can really help when it’s done correctly, but can also do harm when not done correctly. It is important to identify ways to give both positive and negative feedback to employees. Create a culture driven by meaningful feedback and deliver coaching and suggestions to help employees stretch and grow. Get involved in structured conversations, and strategies to refocus difficult employee reactions. Delivering feedback becomes critical in dealing with negative responses.
Great communication is the glue that holds a team together. And the proper use of feedback plays a huge role. Mastering the use of feedback, you’ll discover is one of the best ways to maximise the talent on your team.